Privacy Policy

Helix Plus Pty Ltd ("Helix Plus", "we", "us", "our") is committed to protecting the privacy of our clients, Job Seekers, Migrants, Employer Clients, Referees and business partners.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

• Collect only personal information necessary to provide our services
• Be transparent about how we use and disclose information
• Keep information secure
• Ensure information is accurate and up to date
• Destroy or de-identify information when no longer required

The type of information we collect depends on your relationship with us. This may include:

• Full name, date of birth, address
• Contact details (phone, email, postal address)
• Passport and identity documents
• Employment history and qualifications
• Referee details
• Family or background information relevant to migration services
• Website usage data (IP address, browser type, pages accessed)

We collect only information reasonably necessary to provide migration and recruitment services.

We collect information:

• Directly from you (forms, emails, calls, interviews)
• Through our website
• From authorised third parties where required

We use cookies to improve website performance. Cookies do not personally identify you. You can manage cookies through your browser settings.

We collect personal information to:

• Provide migration assistance and recruitment services
• Assess eligibility for visas or employment
• Communicate with you
• Comply with legal obligations
• Improve our services

If we cannot collect required information, we may be unable to provide services.

We may disclose information to:

• Government departments (including the Department of Home Affairs)
• Employer clients
• Referees
• Professional advisers
• IT service providers (including cloud providers)
• Overseas recipients where required

We only disclose information where necessary and lawful. If disclosure to overseas recipients is required, we take reasonable steps to ensure compliance with the APPs.

We use physical, electronic and administrative safeguards, including:

• Secure office systems
• Restricted access controls
• Password protection and firewalls

While we take reasonable steps to protect data, no internet transmission is completely secure. We retain records in accordance with the Migration Agent Code of Conduct, generally for 7 years after the last action on a file.

You may request access to your personal information or request corrections. If we refuse a correction request, we will provide written reasons. We may charge reasonable administrative costs for access requests but not for correction requests.

If you believe your privacy has been breached, contact:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Where applicable, we process personal data in accordance with the General Data Protection Regulation (EU) 2016/679. EU residents may request access, correction, or deletion of their data, subject to legal retention obligations.

We may update this Privacy Policy at any time. The latest version will be published on our website.

By providing your personal information, you consent to its collection, use and disclosure in accordance with this Privacy Policy.